FAQ
Here you will find instant answers to most questions you may seek about LANKALIST. We often receive several questions regarding our services, and we try our best to have them answered here in our Frequently Asked Questions. However, if you cannot find the answer you were looking for then please get in touch.
MANAGING YOUR ACCOUNT
In LANKALIST Marketplace, you can create a LANKALIST user account and log in using your Email, Google, or Facebook account. When using your Google credentials, you don't need to remember a separate username and password for LANKALIST. Your profile picture is automatically imported from Google.
To create a new LANKALIST account, please follow these steps:
1. Click the tab Sign Up on the top far right corner of any LANKALIST page
2. Choose the method in which you want to sign up. If you choose the Sign Up with Email option, enter your name, email address and password
3. Select “I accept the Terms of Use and Privacy policy”
4. Check your email inbox and verify your email address
To login to your account, please follow these steps:
1. Select the tab Log In on the top far right
2. Login using the method you chose when you signed up. If you chose the Sign Up with Email option, then enter your email address and password
To change your email address, please follow these steps:
1. Create at least one secondary email (see instructions above).
2. Make sure that the "new" primary email address can receive notifications (check the box under "Receive notifications" for this address).
3. Remove the email addresses that are no longer wanted (see instructions above).
That's it! Your primary email address has now been changed.
We store your passwords hashed with bcrypt password hashing function, which is a current security best practice. This function makes it extremely hard for the original password to be retrieved even if a password hash is obtained somehow, provided that the password was not trivial.
However, there is a convenient "Forgotten Password" function just below your login box that will help you reset your password.
To reset your password, please follow these steps:
1.0Visit our Login page
2.0Click the link Forgot Password just below your login box
3.0Enter your email address to reset your password
4.0Click the button Request New Password
5.0You will receive an email into your mailbox with your new password.
If you have not received this email in your inbox, it could be that it has ended up in your spam box.
MANAGING YOUR ADS
LANKALIST provides users both Australian and legitimate Sri Lankan businesses the opportunity to post Ads. However, as with any online marketplace there are terms and conditions that must be adhered to protect the interest of both buyers and sellers.
Ads that do not comply with our Posting Rules and Terms of Use will be removed from the Site. LANKALIST reserves the right to remove any ad posted without warning. Any ads suspected of being spam or fraudulent intent will be removed from the site and payments (if any) will not be refunded.
The usage of LANKALIST is bound by the Posting Rules and Terms of Use. Failure to comply with any of the stipulated Posting Rules and Terms of Use may result in the suspension or termination of your account, and in some instances legal action if required.
In some instances, our moderation system will also forbid you access to the website.
To post an ad on LANKALIST, please follow these steps:
Login to your account by entering your email address and password. If you do not have an account, you can create one by simply clicking on the ‘Sign Up’ button on the top right corner of any LANKALIST page and then follow the prompts.
1. Click the + POST FREE AD button on the top right corner of any LANKALIST page.
2. Select the Category then select the Subcategory from the drop-down menu of where you would like to post your ad.
3. Select the listing type
4. Enter the required fields: Listing, Price etc. (Fields marked with a red asterik are mandatory).
5. Enter the detailed description and attach pictures to your ad.
6. Enter your Location: City name followed by the State name where the goods / service is offered. E.g. Lynbrook, Melbourne.
7. Select one of the following options:
- Post for Free
- Featured Ad (this is a paid feature)
- Sponsored Ad (this is a paid feature)
8. Click the Submit for review button
All listings on LANKALIST will be reviewed before publishing. Once your listing has been approved, you will be notified by email and it will be visible to all.
All ads posted on LANKALIST are active for 90 days, until such time it is closed or deleted.
If you have chosen to subscribe to a pre-defined paying option, your ad will be valid for the number of days depending on the package you have selected.
When you create a listing, you can add pictures to the listing. The primary image is displayed on the marketplace category page with the title of the listing.
Is there a limit to the number of pictures in a listing?
Nope. You can upload as many pictures as you want for your listings, there is no limit.
Can I reorder the images once they are uploaded?
Sure! You can simply drag and drop images when creating or editing a listing. This also works on mobile.
What is the image dimension?
The listing image has the recommended size of 1000x1000 pixels.
Listing image is stuck in processing
This often solves itself after a couple of minutes. If it has not uploaded after a couple of minutes and you have tried to refresh the page contact LANKALIST Help Desk and provide the link for the listing and we will help you fix it.
To edit or modify your ad, please follow these steps:
1. Login to your account using your email address and your password
2. Click the round tab with your profile picture on the top right corner of any LANKALIST page.
3. Click My listings from the drop down menu
4. Click the pencil icon on the far right of the listing, and edit the fields you would like to update (price, pictures, title, description, etc)
5. Click the button Submit for review button at the bottom of the page
Once you have modified your ad, you will receive a confirmation email once your edit has been reviewed. It may take a few hours for us to review and update your ad. All listings on LANKALIST will be reviewed before publishing. Once your listing has been approved, you will be notified by email and it will be visible to all.
Once you have modified your ad, it will only take a few seconds for us to update it in our database.
Because our ad listing is refreshed every couple of hours, it may take up to 2 hours for the changes to be visible on the website.
To delete your ad, please follow these steps:
1. Login to your account using your email address and your password
2. Click the round tab with your profile picture on the top right corner of any LANKALIST page.
3. Click My listings from the drop down menu
4. Select the listing/ad you want to delete.
5. Click the Delete listing button at the right side of the listing
It may take a few hours for your ad to be completely removed from our listing.
We offer two options for sellers to promote their ads:
1. Sponsored Ads
2. Featured Ads
However, both these features are currently on beta testing and will be available for future listings.
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